Refund Policy
Effective Date: April 16, 2026 · Last Updated: October 27, 2026
30-Day Appointment Guarantee
If we don't book enough appointments in your first 30 days of going live to cover what you paid us, your first month is refunded. Smaller shops get a guaranteed minimum number of appointments instead, set from their own call log: if we don't book at least that many in the first 30 days, the first month is refunded.
Your number is written down before you sign. On your call we look at a real, inspectable record of how many calls you miss and how many texts and web forms go unanswered — a call log, a CRM export, or a phone-system report, averaged over your last three full months. From it we set your guarantee and the number of appointments it promises. For a break-even guarantee, that number is worked out from your own figures — how many appointments typically turn up, how many you close, and what a job is worth to you in gross profit — so it is the number of booked appointments it takes to cover your first month. For a minimum-appointments guarantee, it is set from your own missed calls and unanswered messages. The number, how it was worked out, and the record it came from are all written into your service agreement before your system goes live, and neither side changes them afterwards. There is no guarantee without that written number.
The test at day 30. Thirty days after your confirmed go-live — the same go-live your billing is anchored to, never the date you paid or signed — we count the qualified appointments we booked for you. If that count is below your number, the monthly platform fee you actually paid for your first month is refunded. The count comes from our own booking log, and you see the same list of appointments in your dashboard.
One remedy, and you never have to claim it. The refund is the entire remedy. There is no second option, no free continuation, no credits, and no choice for you to make. Missing the number is the trigger. There is no form to file, no case to argue, no deadline you can miss, and no election you can forfeit by staying silent — and it is not something anyone here is permitted to talk you out of. We count; if the number was missed, we refund.
If we miss it, that is our fault. Either our system underperformed, or we set your guarantee wrong. That is exactly why we set it from your own record, on the call, before the guarantee is offered at all.
The appointments you already got are still yours to pay for. A guarantee payout refunds your first month's platform fee only. Every $500 per-appointment fee owed for a Billable Appointment in that period stands — those appointments were delivered to you regardless of the count — and is neither refunded nor waived.
What it does not promise. This is a guarantee about how many appointments we book for you. It is not a guarantee of revenue, of jobs won, or of your close rate — closing is still your sales process. A break-even number is only as good as the figures you give us on the call: it is your number, written down with you. It assumes you keep the lead sources we measured running at about the level we measured them at, and that you keep the appointments we book for you. And the 7-business-day go-live remains a delivery standard, with no refund attached to it.
During your first 30 days LeadCatch targets a first contact attempt within 60 seconds for every new lead and provides a structured, multi-touch automated sequence: a lead that does not respond receives an automated recovery sequence of up to four (4) further touches across SMS and email, on days 1, 3, 7 and 14 after the lead is received, and a lead that replies enters an automated setter conversation in which each inbound message receives a response until an appointment is booked or the lead asks to stop. Response-timing targets are commercially reasonable efforts, not a separate warranty; the sole guarantee is the number of booked appointments written into your agreement, as stated above.
What you will have paid. Your first month is due when you sign, and it covers your full build and go-live. Your next charge doesn't come until 37 days after your system goes live — seven days after your 30-day guarantee window closes. Those seven days are our count-and-refund window, not a deadline for you: we use them to count the appointments we booked against your written number and to issue the refund if the number was missed. That gap is deliberate — the refund question is settled before a second payment ever exists. If the guarantee doesn't hold, you get your first month’s fee back in full; the only other charge by then is $500 for each appointment we actually booked for you. After that, your monthly charge falls on that same date every month.
A qualified appointment means a booked calendar appointment where the lead passed all five criteria, logged with timestamp and source: (1) homeowner owns or controls the repair decision, (2) confirmed visible roof issue or active roof interest, (3) address is within your contracted service area, (4) agreed to a specific date and time on your calendar, (5) not a pure price-comparison shopper. Whether you win the job never matters: closing is still your sales process, and a homeowner who shows up and doesn't buy is still billable. Qualification and billing are a separate question from the guarantee — the guarantee turns on how many qualified appointments were booked by day 30, never on any one appointment.
A Billable Appointment is an appointment that (a) passed that qualification gate — decision-maker, service area, genuine project intent, realistic timeline, and valid contact, with pure price-shoppers excluded — (b) is confirmed on your connected calendar, and (c) is either attended by the homeowner, or was confirmed by the homeowner and then not attended. What counts as confirmed: the homeowner themselves tapped the confirmation link, replied to confirm by text, confirmed on a recorded call, or told you directly and you logged it — recorded with the exact time and the channel. Us sending a confirmation request isn't a confirmation, and silence never is. So if the homeowner doesn't show up: if they had confirmed, the $500 still stands — getting a homeowner who already said yes to actually be there is your team's job (reminders, rescheduling, the follow-up call). If they never confirmed — or we couldn't reach them to ask at all — you are not charged, and if it was already charged we credit it back. Tell us within 24 hours of the appointment time when someone doesn't show; after that it stands as billed. If they attend a rescheduled visit instead, you pay once — never both. Closing the job is still your sales process: an appointment the homeowner shows up to is billable whether or not you win the work. An appointment that did not pass the qualification gate is not a Billable Appointment, is not billed, and is credited to you without dispute. The evidence bundle for each appointment — source channel, the message thread or the call recording and transcript, the ISO-8601 UTC timestamp, and the calendar event ID — is the record of account for every per-appointment charge, and any dispute is resolved from it.
Qualifying for the Guarantee — Set With You on the Call, Before You Sign
The guarantee is offered only after we have looked at your record with you, live on your discovery call and before anything is signed:
- You can show us a real, inspectable record — a call log, a CRM export, or a phone-system report — that we can read to count the calls you miss and the texts and web forms that go unanswered each month. No record means no guarantee. This condition is not waivable.
- From that record we tell you plainly which guarantee you get — break-even, a minimum number of appointments, or none — and the number it promises. Both are written into your signed service agreement before go-live.
Not qualifying costs you the guarantee, not the ability to work with us: the same $5,000/month plus $500 per qualified appointment still applies, you simply are not given the guarantee — and we tell you that in writing rather than letting you assume it is there.
Your side of the 30 days: complete onboarding and grant the required access (calendar, lead sources, phone number/DNS); keep the lead sources we measured running; and respond to or accept delivered appointments within 24 hours. The refund of your first month's platform fee is the sole and exclusive financial remedy for the guarantee not holding. No credits, no partial credits, and no other damages apply.
How the Refund Is Issued — Days 30 to 37
There is nothing for you to do. You do not file a claim, elect a remedy, or meet a deadline. In the seven days after your 30-day window closes — the same seven days the 37-day billing buffer is sized around — we count the qualified appointments we booked for you against the number written into your agreement, and we send you that count in writing.
If the count is below your number, we issue the refund of your first month's platform fee within that same seven-day window, to the payment method on file. You cannot lose it by saying nothing, and your second monthly charge never falls due before the question is settled. If you think our count is wrong, email inquiry@leadcatch.homes — but you never need to write to us for the refund itself to happen.
Subscription and Cancellation
- The monthly fee is $5,000/month. Your first monthly fee is due when you sign and covers the full buildout and go-live — there is no separate setup fee. Your next charge doesn't come until 37 days after go-live — seven days after your 30-day guarantee window closes, which is the window we use to measure your result and issue any refund — so if the guarantee pays out, you get your first month’s fee back in full; the only other charge by then is $500 for each appointment we actually booked for you. From then on the monthly fee falls on that same calendar date each month.
- In addition, each Billable Appointment is $500, billed monthly in arrears for the Billable Appointments in the preceding month — those the homeowner attended, plus any the homeowner confirmed and then didn't attend — itemized against each appointment's evidence bundle. A guarantee refund does not refund or waive these; it refunds the first month's platform fee only.
- Subscriptions are month-to-month with no minimum commitment — Client may cancel at any time.
- To cancel, provide 30 days' written notice by emailing inquiry@leadcatch.homes. Cancellation takes effect at the end of the billing month in which the 30-day notice period ends. There are no early-termination fees.
- No refunds or prorations are issued for partial months of service, regardless of when in the billing cycle cancellation occurs.
- No refunds are issued for the current or prior billing periods under any circumstances outside the guarantee above, except a pro-rata refund of any prepaid, unused monthly fees where LeadCatch terminates the Service for convenience under the Terms.
Per-Appointment Fees
- Per-appointment fees are billed in arrears for Billable Appointments that already occurred, and are non-refundable — including in a month where the 30-Day Appointment Guarantee pays out.
- An appointment that did not pass the qualification gate is not a Billable Appointment: it is not billed, and if it was billed in error it is credited to you without dispute.
- No-shows: if the homeowner confirmed the appointment and then did not attend, it is billed — securing a confirmed homeowner's attendance is your team's process. If the homeowner never confirmed it, it is not billed and any charge is credited back. Report a no-show within 24 hours of the appointment time. No single appointment decides your guarantee — it is settled on the count of appointments booked by day 30 against your written number. And attendance isn't part of that count at all. The guarantee counts appointments booked, so an appointment the homeowner skipped counts toward it exactly like one they showed up for. Attendance decides one thing only: whether the $500 is owed.
Chargebacks
If you initiate a chargeback with your bank instead of contacting us, we reserve the right to suspend your account immediately and pursue the dispute through Stripe's chargeback resolution process. We always prefer to resolve billing issues directly — email inquiry@leadcatch.homes first.
Contact
For credit requests or billing questions, email inquiry@leadcatch.homes. Response time: within 24 hours on business days.