Refund Policy
Effective Date: April 16, 2026 · Last Updated: August 19, 2026
30-Day Appointment Guarantee
If LeadCatch does not deliver at least one qualified appointment attended by the homeowner within the first 30 days of system go-live (when all client obligations below are met), Client CHOOSES the remedy: (a) a full refund of the first monthly fee ($5,000) and exit, or (b) LeadCatch continues working at no charge until the first qualified appointment attended by the homeowner. It counts once the homeowner actually sits down with you. An appointment the homeowner does not attend does not satisfy the guarantee and leaves your 30-day clock running, whether or not they confirmed the time. If they had confirmed it, that appointment is still billable and the $500 is still owed — once they have said yes to a time, getting them to be there is your team's job, and we cannot control it — but it does not satisfy the guarantee. If you choose (b), your monthly charge is suspended the entire time — nothing is billed while we keep working — and it only restarts on the day a homeowner attends your first qualified appointment, with your monthly date reset to that day; an appointment they do not attend does not end free continuation, whether or not they confirmed it. That specific appointment is not itself billed the $500 per-appointment fee. On top of that, when your monthly billing restarts we give you three (3) appointment credits — each one wipes out the $500 fee for one appointment, in full. So after free continuation you get four appointments in a row with no per-appointment fee: the one that ends free continuation, plus three more. The three credits are good for 90 days from the day your monthly billing restarts. An appointment inside those 90 days uses a credit; after that, the standard $500 fee applies again. Any credit you have not used when the 90 days are up expires — it is not extended, banked, refunded, or swapped for anything else, and the 90 days run whether or not you book. You do not need to claim them or ask for them: we apply them automatically to the first three qualifying appointments, and each appointment they cover shows on your invoice at $0. LeadCatch targets a first contact attempt within 60 seconds for every new lead and provides a structured, multi-touch automated sequence: a lead that does not respond receives an automated recovery sequence of up to four (4) further touches across SMS and email, on days 1, 3, 7 and 14 after the lead is received, and a lead that replies enters an automated setter conversation in which each inbound message receives a response until an appointment is booked or the lead asks to stop. Response-timing targets are commercially reasonable efforts, not a separate warranty; the sole guarantee is at least one qualified appointment attended by the homeowner.
What you will have paid. Your first month is due when you sign, and it covers your full build and go-live. Your next charge doesn't come until 37 days after your system goes live — seven days after your 30-day guarantee window closes, which is exactly how long you have to claim the guarantee in writing. That gap is deliberate: your entire claim window closes before a second payment ever exists, so if the guarantee doesn't hold up, you decide first. Claim it in that window and the first month is the only money you have paid us, and you get all of it back. (Invoking the guarantee means no qualified appointment was attended. If a homeowner confirmed a time inside that window and then didn't show, that one appointment is still billed at $500 — it simply does not satisfy the guarantee.) After that, your monthly charge falls on that same date every month.
A qualified appointment means a booked calendar appointment where the lead passed all five criteria, logged with timestamp and source: (1) homeowner owns or controls the repair decision, (2) confirmed visible roof issue or active roof interest, (3) address is within your contracted service area, (4) agreed to a specific date and time on your calendar, (5) not a pure price-comparison shopper. The guarantee is satisfied once the homeowner actually sits down with you. A homeowner who confirmed and then no-showed does not count toward it and does not stop your 30-day clock. An appointment the homeowner never confirmed and never attended does not count either. Billing is a separate test: that confirmed no-show is still billed (see below), because once they have said yes to a time, getting them to be there is your team's job — it simply does not satisfy the guarantee. Whether you win the job never matters either: closing is still your sales process, and a homeowner who shows up and doesn't buy both clears the guarantee and is billable.
A Billable Appointment is an appointment that (a) passed that qualification gate — decision-maker, service area, genuine project intent, realistic timeline, and valid contact, with pure price-shoppers excluded — (b) is confirmed on your connected calendar, and (c) is either attended by the homeowner, or was confirmed by the homeowner and then not attended. What counts as confirmed: the homeowner themselves tapped the confirmation link, replied to confirm by text, confirmed on a recorded call, or told you directly and you logged it — recorded with the exact time and the channel. Us sending a confirmation request isn't a confirmation, and silence never is. So if the homeowner doesn't show up: if they had confirmed, the $500 still stands — getting a homeowner who already said yes to actually be there is your team's job (reminders, rescheduling, the follow-up call). That appointment does not, however, satisfy the 30-day guarantee, and it does not stop your 30-day clock or end free continuation. If they never confirmed — or we couldn't reach them to ask at all — you are not charged, and if it was already charged we credit it back. Tell us within 24 hours of the appointment time when someone doesn't show; after that it stands as billed. If they attend a rescheduled visit instead, you pay once — never both. Closing the job is still your sales process: an appointment the homeowner shows up to is billable whether or not you win the work. An appointment that did not pass the qualification gate is not a Billable Appointment, is not billed, and is credited to you without dispute. The evidence bundle for each appointment — source channel, the message thread or the call recording and transcript, the ISO-8601 UTC timestamp, and the calendar event ID — is the record of account for every per-appointment charge, and any dispute is resolved from it.
Conditions to Qualify for the Refund
To be eligible for the refund, Client must have:
- Completed onboarding and granted all required access (calendar, lead sources, phone number/DNS);
- Maintained at least one active lead source throughout the 30-day Guarantee Period;
- Had your own sources deliver at least twenty-five (25) inbound customer enquiries to LeadCatch during the 30-day Guarantee Period — meaning homeowners who called, texted, or filled out a form. That is a count of enquiries coming in, not of appointments booked and not of jobs won. You and LeadCatch each keep your own record of these enquiries; if the guarantee is ever invoked we reconcile the two in good faith, and any genuine dispute about the count is resolved in your favour. The guarantee backstops our conversion of the enquiry flow you already have, so it does not apply where there simply weren't enough enquiries for us to have a fair shot at booking one;
- Responded to or accepted delivered appointments within 24 hours.
Failure to meet any of conditions (1)–(4) voids the guarantee. The elected remedy — a full refund of your first monthly fee ($5,000) and exit, or free continuation until the first appointment attended by a homeowner — is the sole and exclusive financial remedy for guarantee non-delivery. Where you continue on free continuation, you also receive three (3) appointment credits when your monthly billing restarts, each one waiving the $500 per-appointment fee for one appointment in full and expiring 90 days after your billing restarts. Other than those three credits, no further credits, partial credits, or other damages apply.
Choosing Your Remedy — the 7-Day Window
You have seven (7) days after your 30-day Guarantee Period ends to tell us in writing which remedy you want. That is the same seven days the 37-day billing buffer is built around, so your second monthly charge never falls due before your window closes. Once you send your choice in writing, it is final.
If you say nothing in those 7 days, we default you to free continuation — we keep working at no charge, your monthly fee stays suspended, and no monthly charge is billed until a homeowner attends your first qualified appointment. You do not lose the guarantee by staying silent; you only lose the option to take the refund and exit instead. We default to free continuation deliberately: it is the remedy that costs you nothing, so silence can never cost you money. We will confirm that default to you in writing within two (2) business days after the window closes. While free continuation is running, we will not cancel your service for convenience — only for a material breach of the agreement.
How to Request the Refund
- Email inquiry@leadcatch.homes within 7 days after the end of your 30-day Guarantee Period, stating which remedy you elect
- Include your business name and confirmation that conditions (1)–(4) above were met
- We will review your account data and qualification logs and reply in writing within two (2) business days of receiving your election
- If all conditions are satisfied, your elected remedy (a full refund of your first monthly fee, $5,000, or free continuation) is applied within 5 business days of that reply
Subscription and Cancellation
- The monthly fee is $5,000/month. Your first monthly fee is due when you sign and covers the full buildout and go-live — there is no separate setup fee. Your next charge doesn't come until 37 days after go-live — seven days after your 30-day guarantee window closes, matching the seven days you have to claim it in writing — so if you claim the guarantee in that window, the first month is the only money you have paid, and you get all of it back. From then on the monthly fee falls on that same calendar date each month.
- In addition, each Billable Appointment is $500, billed monthly in arrears for the Billable Appointments in the preceding month — those the homeowner attended, plus any the homeowner confirmed and then didn't attend — itemized against each appointment's evidence bundle.
- Subscriptions are month-to-month with no minimum commitment — Client may cancel at any time.
- To cancel, provide 30 days' written notice by emailing inquiry@leadcatch.homes. Cancellation takes effect at the end of the billing month in which the 30-day notice period ends. There are no early-termination fees.
- No refunds or prorations are issued for partial months of service, regardless of when in the billing cycle cancellation occurs.
- No refunds are issued for the current or prior billing periods under any circumstances outside the guarantee above, except a pro-rata refund of any prepaid, unused monthly fees where LeadCatch terminates the Service for convenience under the Terms.
Per-Appointment Fees
- Per-appointment fees are billed in arrears for Billable Appointments that already occurred, and are non-refundable.
- An appointment that did not pass the qualification gate is not a Billable Appointment: it is not billed, and if it was billed in error it is credited to you without dispute.
- No-shows: if the homeowner confirmed the appointment and then did not attend, it is billed — securing a confirmed homeowner's attendance is your team's process. If the homeowner never confirmed it, it is not billed and any charge is credited back. Report a no-show within 24 hours of the appointment time. A no-show is never counted toward the 30-day guarantee, whether or not it was confirmed.
Chargebacks
If you initiate a chargeback with your bank instead of contacting us, we reserve the right to suspend your account immediately and pursue the dispute through Stripe's chargeback resolution process. We always prefer to resolve billing issues directly — email inquiry@leadcatch.homes first.
Contact
For credit requests or billing questions, email inquiry@leadcatch.homes. Response time: within 24 hours on business days.