Refund Policy
Effective Date: April 16, 2026 · Last Updated: July 23, 2026
30-Day Appointment Guarantee
The monthly subscription is performance-billed: your $7,997/month does not begin until LeadCatch books your first qualified appointment. If LeadCatch does not deliver at least one qualified booked appointment within the first 30 days of system go-live (when all client obligations below are met), Client CHOOSES the remedy: (a) a full refund of the $1,000 setup fee and exit, or (b) LeadCatch continues working at no charge until the first qualified appointment is booked. Because the monthly subscription never billed, there is no monthly charge to refund. LeadCatch targets a first contact attempt within 60 seconds for every new lead and provides a structured, multi-touch automated sequence: a lead that does not respond receives up to six (6) follow-up touches, and a lead that engages receives up to ten (10) reply-paced touches toward booking. Response-timing targets are commercially reasonable efforts, not a separate warranty; the sole guarantee is the delivery of at least one qualified appointment.
A qualified appointment means a booked calendar appointment where the lead passed all five criteria, logged with timestamp and source: (1) homeowner owns or controls the repair decision, (2) confirmed visible roof issue or active roof interest, (3) address is within your contracted service area, (4) agreed to a specific date and time on your calendar, (5) not a pure price-comparison shopper.
Conditions to Qualify for the Refund
To be eligible for the refund, Client must have:
- Completed onboarding and granted all required access (calendar, lead sources, phone number/DNS);
- Maintained at least one active lead source throughout the 30-day Guarantee Period;
- Had lead sources deliver at least twenty-five (25) inbound leads to LeadCatch during the 30-day Guarantee Period, as logged and measured by LeadCatch (we track this count for you and will surface it on request) — the guarantee backstops conversion of your existing lead flow and does not apply where insufficient inbound lead volume prevented a reasonable opportunity to book;
- Responded to or accepted delivered appointments within 24 hours;
- Submitted the refund request in writing within 7 days after the end of the 30-day Guarantee Period.
Failure to meet any condition voids the guarantee. The one-time setup fee ($1,000) is non-refundable except under this 30-day guarantee, where a full setup refund is one of the two Client-elected remedies (the other being free continuation until the first appointment books). The monthly subscription is performance-billed and does not begin until the first qualified appointment, so no monthly charge accrues before the guarantee is met. The elected remedy is the sole and exclusive financial remedy for guarantee non-delivery; no credits, partial credits, or other damages apply.
How to Request the Refund
- Email inquiry@leadcatch.homes within 7 days after the end of your 30-day Guarantee Period
- Include your business name and confirmation that conditions (1)–(5) above were met
- We will review your account data and qualification logs within 48 hours
- If all conditions are satisfied, your elected remedy (full $1,000 setup refund, or free continuation) is applied within 5 business days
Subscription and Cancellation
- The monthly subscription ($7,997/month) is performance-billed — it does not begin until LeadCatch books your first qualified appointment — plus a one-time $1,000 setup fee at signing.
- Subscriptions are month-to-month with no minimum commitment — Client may cancel at any time.
- To cancel, provide 30 days' written notice by emailing inquiry@leadcatch.homes. Cancellation takes effect at the end of the billing month in which the 30-day notice period ends. There are no early-termination fees.
- No refunds or prorations are issued for partial months of service, regardless of when in the billing cycle cancellation occurs.
- No refunds are issued for the current or prior billing periods under any circumstances outside the guarantee above, except a pro-rata refund of any prepaid, unused monthly fees where LeadCatch terminates the Service for convenience under the Terms.
One-Time Setup Fee ($1,000)
- The one-time setup fee is non-refundable except under the 30-Day Appointment Guarantee remedy above (your election of a full setup refund), including on ordinary cancellation before or after go-live.
Chargebacks
If you initiate a chargeback with your bank instead of contacting us, we reserve the right to suspend your account immediately and pursue the dispute through Stripe's chargeback resolution process. We always prefer to resolve billing issues directly — email inquiry@leadcatch.homes first.
Contact
For credit requests or billing questions, email inquiry@leadcatch.homes. Response time: within 24 hours on business days.