These Terms of Service ("Terms") constitute a legally binding agreement between LeadCatch, a Tennessee limited liability company ("Company," "we," "us," or "our"), and you, the individual or business entity accessing or using our platform, website, and services ("Client," "you," or "your"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old and authorized to enter into binding contracts on behalf of yourself or your business. By accessing or using the Service, you represent and warrant that you meet these requirements. The Service is intended solely for business use by roofing contractors and home services businesses operating in the United States.
LeadCatch is an AI-powered lead conversion service. We help roofing contractors convert their existing inbound lead flow — from Google Local Service Ads (LSA), website forms, missed calls, and other lead sources — into booked appointments. The Service includes:
A one-time setup fee of $1,000 (USD) is due upon execution of the Client Service Agreement. The setup fee is non-refundable once onboarding activities have commenced, except where Client elects the setup-fee-refund remedy under the Section 7 booking guarantee. The setup fee compensates LeadCatch for provisioning services including Twilio number acquisition and configuration, A2P 10DLC registration, Google OAuth integration, DNS configuration, automation workflow build-out, and onboarding session labor.
The monthly retainer is $7,997 (USD) per month, performance-billed: it is charged automatically via Stripe beginning when LeadCatch books Client's first qualified appointment following the Go-Live Date, and on the same date each subsequent month. No monthly retainer is charged before the first qualified appointment is booked. All fees are stated in and due in United States dollars.
Payments are processed exclusively via Stripe, Inc. By providing payment information, you authorize LeadCatch to charge your payment method on a recurring monthly basis. Failed payments will be retried up to three (3) times over a seven (7) day period. If payment fails after three attempts, your account will be suspended and the Service will be paused until payment is received. Suspended accounts are not eligible for the guarantee remedy during the suspension period. Past-due amounts not cured within ten (10) days of suspension accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and Client is responsible for reasonable costs of collection, including attorneys' fees.
We reserve the right to modify pricing upon 30 days written notice to existing clients. Clients on active subscriptions will be grandfathered at their current rate for 90 days following any price change announcement.
All subscriptions are month-to-month with no minimum commitment. Client may cancel at any time.
Client may cancel at any time by submitting written notice by email to inquiry@leadcatch.homes with thirty (30) days' notice. Cancellation takes effect at the end of the billing month in which the 30-day notice period ends. There are no early-termination fees. LeadCatch will confirm receipt of cancellation requests within 3 business days.
LeadCatch may terminate Client's access to the Service immediately and without notice if Client: (a) violates any provision of these Terms; (b) uses the Service in a manner that causes harm to third parties, LeadCatch's infrastructure, or other clients; (c) engages in fraudulent or unlawful conduct; or (d) fails to cure a material breach within 10 business days of written notice. LeadCatch may also terminate the Service for convenience upon thirty (30) days' written notice to Client; in that case, Client's sole remedy is a pro-rata refund of any prepaid, unused monthly fees.
LeadCatch guarantees that within the first 30 calendar days following the Go-Live Date ("Guarantee Period"), Client will receive at least one (1) qualified appointment, subject to all conditions, definitions, and exclusions set forth in this Section and in the Client Service Agreement. During the Guarantee Period, LeadCatch targets a first contact attempt within 60 seconds for each new lead delivered to LeadCatch, and provides a structured, multi-touch automated sequence: a lead that does not respond receives an automated follow-up sequence of up to six (6) touches, and a lead that engages receives an automated setter conversation of up to ten (10) reply-paced touches toward booking. Response-timing targets are commercially reasonable efforts, not a separate warranty; the sole guarantee is the delivery of at least one (1) qualified appointment as stated above.
A "Qualified Appointment" is a booked calendar appointment confirmed by a lead that has passed all five of LeadCatch's pre-qualification criteria, logged with timestamp and source:
The guarantee applies only if Client has met all of the following conditions throughout the Guarantee Period:
The monthly subscription is performance-billed and does not begin until LeadCatch books the Client's first Qualified Appointment. If LeadCatch fails to deliver at least one (1) Qualified Appointment within the 30-day Guarantee Period and all conditions in Section 7.2 are met, Client elects one of two remedies: (a) a full refund of the $1,000 setup fee and termination, or (b) LeadCatch continues to work at no charge until the first Qualified Appointment is booked. Because the monthly subscription never billed before the Guarantee Period elapsed, there is no monthly charge to refund. To claim the remedy, Client must submit a written request to inquiry@leadcatch.homes within seven (7) days after the end of the Guarantee Period; the elected remedy is the sole and exclusive financial remedy for guarantee non-delivery, and no credits or partial credits apply.
To receive the Service, Client must provide and maintain:
LeadCatch commits to the following performance standards:
Client agrees not to use the Service to:
The Service transmits SMS and email messages on Client's behalf. Client represents and warrants that:
LeadCatch's platform automatically honors STOP/opt-out replies within 24 hours. Client indemnifies LeadCatch for any TCPA claims arising from messages sent to leads for whom valid consent was not obtained. See Section 13 (Indemnification).
The Service answers inbound calls to Client's connected business line using an AI-generated voice, and records and transcribes those calls; the recording and transcript are stored and shared with Client to deliver the Service. A recording disclosure is played to the caller at the start of the call, before recording begins. Client authorizes LeadCatch to answer, record, and transcribe calls to Client's connected number on Client's behalf, with such disclosure.
Call-recording consent and automated/AI-caller disclosure requirements vary by state. Client is responsible for informing LeadCatch of any consent or disclosure requirement specific to Client's business, industry, or service area, and for Client's own compliance obligations with respect to calls involving Client's personnel. LeadCatch will configure call-start disclosures as required by applicable law. Client indemnifies LeadCatch for claims arising from (a) Client's failure to inform LeadCatch of a recording or disclosure requirement applicable to Client's business or service area, or (b) recording or monitoring of Client's own personnel, in each case per Section 14.
LeadCatch does not guarantee any specific revenue outcomes, lead conversion rates, close rates, or business results. Results depend on factors outside LeadCatch's control, including Client's inbound lead volume, pricing, responsiveness, and sales process.
Client agrees to indemnify, defend, and hold harmless LeadCatch, its members, managers, employees, contractors, and agents from and against any and all claims, damages, settlements, penalties, fines, costs, and legal fees (including reasonable attorneys' fees) arising from or relating to:
The Service, including all software, AI models, workflows, templates, copy, designs, documentation, and trade secrets, is the intellectual property of LeadCatch. Client is granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely during the active subscription term and solely for Client's internal business purposes. Client may not copy, modify, create derivative works, or sublicense any component of the Service.
The Service integrates with third-party platforms including Twilio, Brevo, Google Calendar, Stripe, Supabase, Vercel, Anthropic, ElevenLabs, Resend, and Calendly (the full service-provider list is in the Privacy Policy). LeadCatch is not responsible for the availability, performance, or accuracy of any third-party service. Client's use of Google Calendar and any other third-party service integrated with the platform is subject to the respective provider's terms of service.
LeadCatch may update these Terms at any time. Material changes will be communicated to active clients by email at least 14 days before taking effect. Continued use of the Service after updated Terms take effect constitutes Client's acceptance of the changes. Notwithstanding the foregoing, the pricing, fees, and 30-day booking guarantee set forth in a signed Client Service Agreement may not be modified except by a written instrument signed by both parties; this Section governs only non-economic operational terms.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved by the parties through good-faith negotiation within 30 days shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA), with arbitration conducted in Nashville, Tennessee. Judgment on the arbitration award may be entered in any court of competent jurisdiction. This arbitration agreement does not preclude either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Class action waiver: Client and LeadCatch each waive any right to participate in class action litigation or class-wide arbitration in connection with any dispute arising under these Terms.
Entire agreement. These Terms, together with the Client Service Agreement and Privacy Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior or contemporaneous agreements, negotiations, representations, and warranties, whether written or oral, relating to the subject matter hereof.
Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed; the remaining provisions will continue in full force and effect.
Assignment. Client may not assign or transfer these Terms or any rights or obligations hereunder without LeadCatch's prior written consent. LeadCatch may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.
Force majeure. LeadCatch is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, power outages, or the failure, degradation, or outage of any third-party service or provider (including Twilio, Google, Stripe, Anthropic, ElevenLabs, Brevo, Supabase, or Vercel).
Waiver. No waiver of any provision of these Terms is effective unless in writing, and no failure or delay in exercising any right operates as a waiver of that or any other right.
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.