Terms of Service

Effective Date: April 16, 2026  ·  Last Updated: April 16, 2026

These Terms of Service ("Terms") govern your access to and use of the LeadCatch AI platform, website, and services ("Service") operated by LeadCatch AI ("Company," "we," "us," or "our"), a business based in Franklin, Tennessee.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Definitions

• "Service" means the LeadCatch AI platform, including the AI assistant ("Alex"), automated messaging, lead qualification, appointment scheduling, and all related features.
• "Client," "you," or "your" means the individual or business entity subscribing to the Service.
• "Lead" means any person or entity whose contact information is processed through the Service.
• "Subscription" means your paid plan with LeadCatch AI.

2. Eligibility

You must be at least 18 years old and authorized to enter into binding agreements on behalf of yourself or your business. By using the Service, you represent that you meet these requirements.

3. Account Registration

You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.

4. Service Description

LeadCatch AI provides an automated lead response and qualification system that:

• Detects missed calls and form submissions from your connected lead sources
• Sends SMS and email responses on your behalf using the AI assistant Alex
• Qualifies leads through automated conversation
• Schedules appointments on your connected calendar
• Follows up with unresponsive leads over a defined sequence

The Service communicates with your leads using your business name and connected phone number. You authorize LeadCatch AI to send messages on your behalf.

5. Acceptable Use

You agree not to:

• Use the Service to send unsolicited messages to people who have not inquired about your services
• Provide false or misleading business information to the Service
• Use the Service for any illegal purpose or in violation of any applicable law
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Resell, sublicense, or redistribute the Service without written authorization
• Use the Service to harass, spam, or deceive any person
• Interfere with or disrupt the Service or its infrastructure

6. Compliance with Communication Laws

You are responsible for ensuring your use of the Service complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state-specific consumer protection laws, and A2P 10DLC messaging regulations. LeadCatch AI provides tools and guidance to support compliance, but ultimate responsibility for legal compliance rests with you. You represent that all leads processed through the Service have provided prior express consent to be contacted by your business.

7. Subscription and Billing

• Subscriptions are billed monthly in advance on the date of your initial payment.
• All fees are in US dollars and are non-refundable except as stated in our Refund Policy.
• We reserve the right to change pricing with 30 days written notice. Existing clients are grandfathered at their current rate for 90 days after any price change.
• Failed payments will be retried 3 times over 7 days. If payment fails after 3 attempts, your account will be suspended.

8. Free Trial and Guarantee

Our 30-day money-back guarantee applies to first-time clients on their first month of service, subject to the conditions in our Refund Policy.

9. Data and Privacy

• We collect, store, and process data as described in our Privacy Policy.
• You retain ownership of your business data and lead information.
• We retain the right to use anonymized, aggregated data to improve the Service.
• Lead conversation data is stored for 90 days after account closure, after which it is permanently deleted.

10. Intellectual Property

The Service, including its code, design, AI models, and documentation, is the intellectual property of LeadCatch AI. You are granted a limited, non-exclusive, non-transferable license to use the Service during your active subscription. You may not copy, modify, or create derivative works based on the Service.

11. Third-Party Services

The Service integrates with third-party platforms (Google Calendar, Twilio, Stripe, etc.). We are not responsible for the availability, accuracy, or performance of third-party services. Your use of third-party services is subject to their respective terms.

12. Limitation of Liability

To the maximum extent permitted by law, LeadCatch AI is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service is limited to the amount you paid us in the 3 months preceding the claim. We do not guarantee any specific business outcomes, revenue increases, or lead conversion rates. Results vary by client.

13. Indemnification

You agree to indemnify and hold harmless LeadCatch AI, its owners, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, your violation of any applicable law, or messages sent on your behalf through the Service.

14. Termination

You may cancel your subscription at any time by emailing dan@leadcatch.homes. We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that harms other clients or our infrastructure. Upon termination, your access to the Service ends immediately. Data is retained for 90 days per our Privacy Policy.

15. Modifications to Terms

We may update these Terms at any time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Williamson County, Tennessee.

17. Contact

For questions about these Terms, email dan@leadcatch.homes or visit leadcatch.homes.