Service Provider:
LeadCatch, LLC
Tennessee Limited Liability Company
Franklin, Tennessee, USA
Mailing address (registered agent): 116 Agnes Rd, Ste 200, Knoxville, TN 37919, USA
Client:
Business Name: ___________________________
Owner / Authorized Representative: ___________________________
Business Address: ___________________________
Email: ___________________________
Phone: ___________________________
This Client Service Agreement ("Agreement") is entered into as of the Effective Date shown above between LeadCatch, a Tennessee limited liability company ("LeadCatch" or "Provider"), and the client identified above ("Client"). This Agreement, together with the LeadCatch Terms of Service (leadcatch.homes/terms) and Privacy Policy (leadcatch.homes/privacy), governs the provision of AI-powered lead conversion services described herein.
LeadCatch will provide the following services to Client during the term of this Agreement ("Services"):
LeadCatch's AI system, operating under the persona "Alex," will respond to inbound leads submitted through Client's connected lead sources (Google LSA, website forms, inbound phone calls, missed call callbacks, and other integrated sources) within 60 seconds of receipt during business hours. Responses are delivered via voice, SMS, email, and calendar booking as appropriate for each lead interaction. The AI voice receptionist answers inbound calls that Client misses or is unavailable to take, qualifies the caller, and books qualified callers directly onto Client's calendar; active emergencies and human-callback requests are escalated to Client.
Every lead processed through the Service is evaluated against LeadCatch's five-point pre-qualification gate before any appointment is booked on Client's calendar. The five criteria are:
LeadCatch logs all pre-qualification scores, timestamps, source attribution, and qualification outcomes. Client may request a qualification log at any time by emailing inquiry@leadcatch.homes.
The Services are delivered through four independent communication channels: voice (AI receptionist call-answering), SMS, email, and Google Calendar integration. If any single channel experiences an outage or failure (including carrier-side disruptions, third-party service outages, or DNS propagation delays), the remaining active channels continue to maintain lead coverage and appointment booking capability without interruption. LeadCatch will notify Client within 24 hours of any channel outage expected to last more than 4 hours.
Qualified appointments are booked directly into Client's Google Calendar with full context: lead name, phone number, email, property address, and qualification notes. Double-booking protection requires Client's calendar to reflect accurate availability at all times.
Leads that do not respond to initial outreach receive an automated follow-up sequence of up to six (6) touches across SMS and email over a defined multi-day sequence. Leads that engage receive an automated setter conversation of up to ten (10) reply-paced touches toward booking. Re-engagement sequences are sent to leads that did not book on first contact at 7-day, 14-day, and 30-day intervals.
Client receives a weekly performance report delivered every Monday summarizing: leads received, leads qualified, appointments booked, opt-outs, and channel-level performance. Client also has access to real-time KPI data through the LeadCatch dashboard.
Client shall pay a one-time setup fee of $1,000 (USD) upon execution of this Agreement. Payment of the setup fee constitutes authorization for LeadCatch to commence provisioning activities including phone number acquisition, A2P 10DLC registration, Google OAuth integration, DNS configuration, and workflow build-out. The setup fee is non-refundable once provisioning has commenced, regardless of whether Client completes onboarding.
The monthly retainer is $7,997 (USD) per month, performance-billed per Section 4: billing begins when LeadCatch books Client's first qualified appointment following the Go-Live Date, and recurs on the same date each subsequent month. "Go-Live Date" means the date on which Client signs off on system activation at the conclusion of Onboarding Session 2. No monthly retainer is charged before the first qualified appointment is booked. All fees are stated in and payable in United States dollars.
By executing this Agreement, Client authorizes LeadCatch to charge Client's payment method on file for: (a) the one-time $1,000 setup fee upon execution; and (b) the $7,997 monthly retainer beginning when LeadCatch books Client's first qualified appointment following the Go-Live Date (performance billing, Section 4), and on the same calendar date each subsequent month for the duration of the Agreement.
This Agreement begins on the Effective Date and continues on a month-to-month basis with no minimum commitment. Either party may cancel at any time as set forth in Section 3.2.
Either party may cancel this Agreement at any time:
Upon termination: (a) Client's access to the Service terminates at the end of the final paid period; (b) LeadCatch will provide Client with an export of Client's lead data within 10 business days of request; (c) all OAuth authorizations and integrations are decommissioned; (d) Client data is retained per the Privacy Policy and then deleted.
LeadCatch guarantees that within the 30-day Guarantee Period beginning on the Go-Live Date, Client will receive at least one (1) qualified appointment. LeadCatch further guarantees that every new lead delivered to LeadCatch during the Guarantee Period receives a first contact attempt within 60 seconds and a structured, multi-touch automated sequence: a lead that does not respond receives an automated follow-up sequence of up to six (6) touches, and a lead that engages receives an automated setter conversation of up to ten (10) reply-paced touches toward booking.
A "Qualified Appointment" means a booked calendar appointment with a lead that has passed all five criteria of LeadCatch's pre-qualification gate (as defined in Section 1.2) and has been logged with a timestamp, source, and full qualification record in LeadCatch's system.
The guarantee applies only if ALL of the following conditions are satisfied throughout the Guarantee Period:
The guarantee remedy does not apply under any of the following circumstances:
The monthly subscription ($7,997) is performance-billed and does not begin until the first Qualified Appointment is booked. If the guarantee conditions are met and LeadCatch fails to deliver at least one (1) Qualified Appointment within the 30-day Guarantee Period, Client elects one of two remedies: (a) a full refund of the $1,000 setup fee and termination, or (b) LeadCatch continues at no charge until the first Qualified Appointment books. Because the monthly subscription never billed, there is no monthly charge to refund. No credits, partial credits, additional damages, consequential damages, or remedies of any kind apply. This remedy is the sole and exclusive remedy for guarantee non-delivery.
Any dispute regarding whether the guarantee conditions were met must be submitted in writing to inquiry@leadcatch.homes within 7 calendar days after the end of the Guarantee Period. Disputes submitted after this window are waived.
Client agrees to fulfill the following obligations throughout the term of this Agreement:
All lead data, customer data, and business data submitted to or generated through the Service on Client's behalf ("Client Data") is and remains the sole property of Client. LeadCatch is granted a limited, non-exclusive, revocable license to access, process, and store Client Data solely for the purpose of providing the Services during the term of this Agreement. This license terminates upon expiration or termination of the Agreement.
Upon Client's written request following termination, LeadCatch will provide Client with a full export of Client Data in a machine-readable format within 10 business days. LeadCatch will retain Client Data for a period of 2 years following contract termination and then delete it, unless earlier deletion is requested in writing and consistent with LeadCatch's legal retention obligations.
LeadCatch does not sell Client Data or use Client Data for any purpose other than providing the Services. LeadCatch may use anonymized, aggregated, non-identifiable data derived from the Services to improve its AI models and platform performance.
Processing on Client's behalf: With respect to Client Data, LeadCatch acts as Client's service provider/processor: it processes Client Data only to provide the Services and per Client's documented instructions, applies reasonable technical and organizational security measures, engages only the subprocessors listed in the Privacy Policy (and will update that list when subprocessors change), and requires them to protect the data. LeadCatch will reasonably assist Client in responding to privacy-rights requests from Client's leads.
Each party agrees to maintain the confidentiality of the other party's non-public proprietary information disclosed in connection with the Services ("Confidential Information"). Each party agrees to use Confidential Information solely for the purpose of performing obligations under this Agreement and to protect Confidential Information with at least the same degree of care used to protect its own confidential information, but no less than reasonable care. Confidential Information does not include information that: (a) becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; or (c) is required to be disclosed by law or court order. This confidentiality obligation survives termination of this Agreement for a period of 3 years.
During the term of this Agreement and for a period of 12 months following termination, LeadCatch agrees not to directly solicit, contact for commercial purposes, or use for LeadCatch's own marketing efforts any customer or lead that was processed through the Service on Client's behalf. This restriction does not apply to leads or customers who independently contact LeadCatch through LeadCatch's own marketing channels without solicitation by LeadCatch. This non-solicitation clause applies only to leads processed specifically on Client's behalf and does not restrict LeadCatch from serving other roofing contractors in Client's general geographic area.
Client represents and warrants that all phone numbers provided to the Service for SMS messaging have been obtained from individuals who provided valid prior express written consent to receive commercial SMS messages from Client's business, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, applicable FCC regulations, and CTIA guidelines. Client is solely responsible for consent collection, verification, and documentation.
LeadCatch's role is limited to providing the software automation that transmits messages to phone numbers provided by Client. LeadCatch does not independently verify consent. Client agrees to indemnify, defend, and hold harmless LeadCatch and its members, managers, employees, and agents from and against any and all claims, damages, settlements, fines, penalties, and legal fees (including reasonable attorneys' fees) arising from TCPA violations attributable to Client's failure to obtain valid prior express written consent.
The Service answers inbound calls to Client's connected business line using an AI-generated voice, and transcribes those calls; transcripts are stored and shared with Client to deliver the Services. Where call recording is enabled on any line, a recording notice is played at the start of the call. Client authorizes LeadCatch to answer, transcribe, and (where enabled and disclosed) record calls to Client's connected number on Client's behalf.
Call-recording consent and automated/AI-caller disclosure requirements vary by state. Client is responsible for informing LeadCatch of any consent or disclosure requirement specific to Client's business, industry, or service area, and for Client's own compliance obligations with respect to calls involving Client's personnel. LeadCatch will configure call-start disclosures as required by applicable law.
LeadCatch does not guarantee specific revenue outcomes, close rates, lead conversion rates, or business results. Results depend on factors outside LeadCatch's control, including but not limited to Client's inbound lead volume, Client's sales process, pricing, market conditions, and Client's responsiveness to delivered appointments.
Client agrees to indemnify, defend, and hold harmless LeadCatch, its members, managers, employees, contractors, and agents from and against any and all claims, damages, settlements, penalties, fines, costs, and legal fees arising from: (a) Client's use of the Services; (b) Client's violation of this Agreement or applicable law; (c) messages sent to leads who did not provide valid prior express written consent; (d) Client's misrepresentation of any information provided during onboarding or otherwise; or (e) claims by Client's leads, customers, or employees arising from the Services.
This Agreement is governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to this Agreement that cannot be resolved through good-faith negotiation within 30 days shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration shall be conducted in Nashville, Tennessee. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The parties each waive any right to participate in a class action or class-wide arbitration proceeding.
By signing below, each party acknowledges that it has read, understands, and agrees to be bound by all terms and conditions of this Client Service Agreement.
Agreement Effective Date (as confirmed by Provider upon receipt of signed agreement and setup fee payment): ___________________